Frequently Asked Questions

Last updated: 09/09/2026

How do I get portal access?

Credentials are issued by the Partner Relations Division once your master agreement is executed. Two-factor authentication is mandatory from first login.

When is commission paid?

On a bi-weekly cycle: the 1st-15th settles on the 20th, and the 16th-month-end settles on the 5th of the following month.

How do I dispute a reconciliation line?

Submit the dispute form from the portal with supporting evidence. Investigations close within 24 business hours and adjustments are posted to the next cycle.

Can I share my account with colleagues?

No. Accounts are personal and non-transferable. Request additional users so each person has their own role-scoped access.

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